Refund policy

We proudly offer a 30-Day Money-Back Guarantee because we believe in the quality and effectiveness of our products. If you don't experience the relief you expected within 30 days of receiving your order, you may be eligible for a full refund. To begin the process, simply contact our support team at support@skinovaluxe.com with your order number, proof of purchase, and a brief explanation of your experience. Our team will carefully review your request and, if approved, provide you with detailed return instructions. Please note that returned items must be sent back in their original packaging and should include all accessories that were originally provided. Returns sent without prior authorization or without contacting us first will not be accepted. We are committed to ensuring every customer has a positive shopping experience, and if our product doesn't meet your expectations, we'll do our best to make the process simple, fair, and hassle-free. Please allow our team adequate time to review your request and process your refund once the returned item has been received and inspected. Refunds are issued to the original payment method and may take several business days to appear, depending on your bank or payment provider.